Retail Property Management

Retail

With an extensive portfolio of retail properties, the investor(s) can assure themselves of receiving the highest return possible in their investments with a complete and hassle-free solution to retail property management. Below are just a few of the services we provide our clients.
 

  • Lease Procurement Coordination

    • In-Depth Tenant Screening

  • Rental, lease, and lease renewal preparation

  • Collection of rents, late fee(s), CAM, and any other fees needed

    • Reporting unpaid charges to credit bureaus after 30 days 

  • Payment of all expenses

    • Mortgage, taxes, CAM, insurance, maintenance, vendors, etc.

  • Insurance procurement assistance 

  • Cost-effective repair and maintenance

  • Tenant request and coordination (24/7)

  • Tenant eviction 

  • Monthly and annual accounting statements

    • Assistance in tax filing preparation 

    • Filing 1099 on your behalf

  • Staffing personnel

Owner Portal

Our proprietary technology will allow even the most novice investor to keep track of their properties' status and performance. You don't need to settle for a monthly profit and loss report. Get access to live data, unlimited financial reports, visualization tools, and more.

 

  • Track all aspects of your property online

  • View all numbers online 

  • Track your property value online 

 

 

 

 

Tenant Procurement

We work with many local brokers to procure the best possible tenant for your investment(s). We ensure the best marketing strategy which allows you to receive the maximum rental rates possible in the area. We also follow up on your behalf to make sure the agent's strategies are executed as planned. Once a tenant is found, we run a complete and thorough credit, rental history, employment, and background check to ensure the highest probability of on-time payment. 

  • Complete Background Check

  • Rental Application

  • Security Deposit Collection

  • Online processes 

We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment or building. We prepare lease renewals to properly document tenant extensions and assist on both rent-stabilized and free-market leases. We are kept well informed of any changes in laws to make certain you are up-to-date on all current local and federal regulations.

Lease Preparation

Rent Collection

 

We recognize the importance of timely rental payments, so that expense and distribution payments can be made on-time.

We provide options for rent payment directly on our website via online check or credit card payment and also work with CVS or Seven-Eleven stores nationwide to collect the rent. This ensures that rent is paid seamlessly, timely and efficiently.  For those who don't pay on time, our highly-trained collection department has the ability to report unpaid charges to the credit bureau and will continue to follow up consistently until all charges are collected.   

Payment Of All Expenses

We make all necessary payments for the property or properties we manage.  Every expense is carefully reviewed and analyzed prior to payment to ensure for accuracy, no overcharges, and timely delivery to avoid late fees. We account for all expenses, distributions and all income for easy tracking of profitability.  You can track all payments via our online portal with attached documentation supporting the payment made. 

Insurance Procurment

Given the complexity of insurance, having proper coverage makes all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the XL apartment management team to help find you such an insurance policy at a competitive rate. Our team will obtain quotes for you and help guide you through every step of the process.

Tentant Management

With our vast experience in handling tenant requests, we know exactly what tenants expect. Through our customer request tracking system, our clients save time and money, while we maintain satisfied tenants. We handle all communications with the tenant(s). From answering their service request to following up after the service or repair visits. Our back-office offers fully trained experts 24/7 for emergencies. The team is trained in preventing small issue from becoming catastrophic problems. 

Cost Effctive Repair

And Maintenace

By providing quick responses to all issues, we help keep small problems from getting bigger. Coordination is also provided with when maintenance or repairs are required. We ensure the job is done quickly, correctly, and with cost savings in mind. maintenance of items like HVAC systems, sprinkler systems, irrigation systems, and more. With pre-negotiated labor and material cost, our clients benefit from the best price possible. All jobs are guaranteed to be delivered to the highest quality and by reliable companies with insurance.

Tentant Eviction

We handle all communications with the tenant. From answering their service requests to following up after the service or repair visits. Our call center is available 24/7 for emergencies. We make sure to do on-time collection, and when necessary, start and handle the eviction process. 

Financial Accounting

Tracking in-depth financial activity and metrics such as IIR, Cash on Cash, ROI, and ROE of your asset(s) is made easy with our online portal. In addition, by the 20th of every month, you will receive our monthly owner’s statement, which details the income and expense activity of your asset(s). All receipts and invoices can be viewed online, with detailed before-and-after pictures for ultimate transparency and tracking purposes. Easily access your account to review all financial data, simplifying your work by saving time and ultimately saving you money for annual required tax filings. 

Staffing Personnel

 

We maintain, recruit, screen and hire talented people for any position the property(s) need. With our training program, new and current personnel are trained efficiently and effectively to deliver the highest quality workmanship possible. In addition, we train and maintain personnel on the latest compliance required by local and federal laws. Managing employees is bound to involve unforeseen problems and challenges along the way. When unforeseen problems arise we typically resolve them quickly and with professionalism.